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Q & A

Frequently Asked Questions

We are open 24 hours a day, 7 days a week, 365 days a year.Our large fleet of executive cars are fully insured and licensed by the Royal Borough of Windsor and Maidenhead. All our drivers are well presented and courteous.

What vehicles do you have?
  • We have a range of vehicles to suit your needs. You can choose from saloon (up to 4 passengers), estate (up to 4 passengers and extra luggage space), MPV (up to 6 passengers), executive cars, Minivans, Minibuses.

What areas do you cover?
  • We provide airport taxis and transfers services to and from all the UK airports. However, there are certain areas that we do not cover such as the British Isles and Northeren Ireland.

How do you count passengers ?
  • We count passengers as the total number of persons travelling including children and infants.

How much luggage can I take?
  • The luggage space varies across different types of vehicles. The amount of luggage permitted on a certain vehicle is mentioned during the booking process both online and over the phone. We have a range of vehicles to choose from so you can select a larger vehicle such as an MPV if you have a large amount of luggage.

Do you have to have an infant or baby or child or booster seat?
  • No, as its not mandatory in the taxis. However, should you require one do let us know in the booking form and we will try our best but its not guaranteed.

What if the flight is early or delayed?
  • There is no extra charges if your flight is early or delayed as we continuously monitor the status of your flight and work on the basis of scheduled arrival times.

What happens if my flight is cancelled?
  • Contact us as soon as possible on +44 (0) 1279927092 or via our Whats App chat. In this case, we will not have despatched a driver since the status of your flight will have been monitored by us. We will place your booking on hold for 24 hours and you can re-book your transfer at no extra cost within this period. Please note that failure to get in touch within 24 hours of flight cancellation will result in no refund.

Where do I meet my driver when I land?
  • Your driver will meet you in the arrival hall with your name board. If you do not opt for meet and greet service, then please contact your driver on the number provided and coordinate a meeting point with the driver. Alternatively, you can contact our customer support team on +44 (0) 1279927092 or via our Whats App chat if you find any difficulties.

What if I cannot locate my driver?
  • Call our 24hr support line on +44 (0) 1279927092 or via our Whats App chat quoting your transfer reference number or your name and our experienced staff will be able to assist.

What if I miss my flight?
  • Contact us as soon as possible on +44 (0) 1279927092 or via our Whats App chat. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in full charge.

What if my flight is diverted to another airport?
  • In that scenario, please contact us as soon as possible on +44 (0) 1279927092 or via our Whats App chat . We will put your booking on hold and won't despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may apply. Please note that failure to contact us within 1 hour of landing will result in no refund.

What is a special occasion surcharge?
  • There will be 50% surcharge on 25th, 26th, 31st December and 1st January. In an event of natural calamity such as flood, landslide, snow or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process.

Do I have to book online?
  • Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44 (0) 1279927092

Do I need to pay in advance?
  • Yes , Unfortunately we don't accept cash and you need to make the payment in advance . We accept all major bank debit and credit cards.

Is your company licensed?
  • Yes, we are a fully licensed company.

Can I pay cash?
  • Unfortunately, we don't accept cash.

Which airports do you operate from?
  • We provide airport transfer services to and from all the UK airports.

Are your prices per car or per person?
  • We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

How early do I need to book my car?
  • We would recommend you to book 12 hours in advance if you're booking online www.skywayscars.co.uk or you can call us on +44 (0) 1279927092 if you need a transfer within 24 hours.

Do you do cruise ports transfers?
  • Yes, we do transfer to and from all major UK cruise ports.